Frequently Asked Questions
Everything you need to know about our signature jewelry and shipping.
How do I care for my Living Locket?
To maintain the shine of your jewelry, avoid contact with water, perfumes, and lotions. Clean gently with a soft, lint-free cloth and store in a cool, dry place when not in use.
What is your return policy?
We offer a 30-day return policy for a full refund on unworn items in their original packaging. Please note that personalized or custom-engraved items are final sale.
When will my order ship?
Standard orders are typically processed within 2-3 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Are the materials hypoallergenic?
Yes, our jewelry is crafted using high-quality materials such as stainless steel and lead-free alloys, designed to be gentle on sensitive skin.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international territories. Shipping rates and delivery times vary based on the destination.
How can I track my package?
Once your order has been dispatched, we will send an email confirmation containing a unique tracking link. You can also view your order status by logging into your account.